Terms of Service

When using the services provided by Pesupanda OÜ, you also consent to the terms and conditions below. If you do not consent to the terms and conditions, you probably do not want to use our services either.

Data security:

• The Client provides his or her data voluntarily in order to be provided a service that is as personalised as possible.
• Pesupanda OÜ will not share any data provided by the Client to any third parties or contact the Client for any issues other than those related to the provision of the service.
• If the Client has reason to conceal its identity and therefore wants to carry out the transaction anonymously, the Client understands that in such case, Pesupanda OÜ does not know who the party to the transaction, i.e., the lawful owner of the product is, and any further acknowledgement of liability is significantly more difficult as compared to when the Client has provided his or her data to Pesupanda OÜ.
• Clean items are returned to an anonymous Client on the basis of a receipt. Pesupanda OÜ cannot guarantee that whoever is producing the receipt is the individual who is actually entitled to receive the item.
• Only Pesupanda OÜ knows the Client’s name, phone number, and address, the items proceed to cleaning/mending/dry-cleaning with an order number attached to them, which ensures that the Client remains completely anonymous.

Situations where the liability of Pesupanda OÜ is limited:

• When the Client wants to have a piece of clothing cleaned, the Client must admit that the item has been used, and after the cleaning process the Client will not be returned a piece of clothing that is new. The Client will be returned a used piece of clothing, which has been cleaned.
• Pesupanda OÜ cannot guarantee that all the stains are removed, however, we do use the best technology available as we provide the service. It is important to give accurate information about the origin of the stains!
• It is important to know that a piece of clothing to be cleaned will also deteriorate in the cleaning process. Each operation that a piece of clothing undergoes has an effect on it. When having a piece of clothing cleaned by us, the Client wants this effect and takes it into account.
• Manufacturers of clothes are very specific about the manufacturing and processing of the materials used, so if the manufacturer’s instructions are unavailable or if an item has been attached incorrect instructions, we cannot always ensure that the material responds to cleaning correctly and that the product is cleaned properly. In that case, the piece of clothing may remain unclean and/or be damaged and/or become unusable.
• If the label specifying cleaning directions is missing (cut off, destroyed, or illegible), the item will be cleaned at the client’s own risk.
• If the material of a piece of clothing has been damaged in previous cleaning and processing (stain removal, cleaning, ironing, drying, washing), it is not possible to identify the extent and scope of and the agents used in previous processing, thus it is impossible to ensure that the material responds to cleaning correctly and that the product is cleaned properly. The piece of clothing may remain unclean and/or be damaged and/or become unusable.
• In the case of buttons, press buttons, zippers, zipper sliders, buckles, glued on, sewed on, embroidered, or ironed on decorations, we do not know the level of wear, the chemical composition of the material used, the environment in which it has been, the level of wear caused by the frequency of use, or age-related peculiarities. Thus, we cannot ensure that buttons, press buttons, zippers, zipper slides, buckles, glued on, sewed on, embroidered, or ironed on decorations respond to cleaning correctly, that they are cleaned properly, and they may be damaged and/or become unusable and/or become unattached.
• Each item is individual and therefore examined by an employee of OÜ Pesupanda before acceptance. If it appears that most likely defects cannot be avoided, the employee will draw special attention to that possibility.
• Pesupanda OÜ will not accept any liability for any items left in pockets or damages caused by these items. 
• Information about liability for carpet is available here: Carpet Cleaning.